The Customer Process
The customer receiving the food and beverage product is required to undertake, or observe, certain requirements: this is the customer process.
In food and beverage operations there are five basic processes.
Table service -
Assisted service -
Single point service -
Specialised service (or service in-
In the first four customer processes, the customer comes to where the food and beverage service is offered and the service is then provided in areas designed primarily for the purpose. However in the fifth customer process the service is provided in another location and where the area is not designed primarily for food and beverage service.
All modern food and beverage methods can be grouped under these five customer processes.
A detailed explanation of each of the five customer processes can be accessed from the previous page.
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